Brand name: Ma:nyo
Product name: Pure Cleansing Oil (200ml)

Product Description:

1. The reason why this product is loved by everyone: Ma:nyo's Pure Cleansing Oil has gained widespread acclaim for its exceptional cleansing abilities that effectively remove makeup, sunscreen, and impurities while preserving the skin's natural moisture balance. This cleansing oil is beloved for its gentle yet thorough cleansing, making it a favorite among skincare enthusiasts. Its effectiveness and skin-friendly formulation have made it a must-have in daily skincare routines.
   
   
2. Product Features:

• Effective Makeup Remover: Dissolves and lifts away makeup, including waterproof products.
• Gentle Cleansing: Provides thorough cleansing without stripping the skin of its natural oils.
• Hydration Maintenance: Contains natural plant oils to keep the skin hydrated during the cleansing process.
• Non-Greasy Feel: Leaves no greasy or sticky residue on the skin after use.
• Suitable for All Skin Types: Ideal for sensitive, dry, oily, and combination skin.

3. Key Ingredients:

• Sunflower Seed Oil: Rich in antioxidants and vitamin E, it nourishes the skin.
• Jojoba Oil: Known for its moisturizing and soothing properties.
• Grape Seed Oil: Helps balance oil production while maintaining hydration.
• Olive Oil: Contains fatty acids that keep the skin supple.
• Glycine Soja (Soybean) Oil: Contains skin-smoothing emollient properties, antioxidants and replenishing fatty acids.

4. How to use:

• Dispense an appropriate amount of cleansing oil onto dry hands.
• Gently massage it onto dry skin, including the face and eye area, to dissolve makeup and impurities.
• Rinse thoroughly with lukewarm water and follow with your regular cleanser if desired.

5. Skin Type Recommendation:

• Suitable for all skin types, including sensitive and acne-prone skin.
• Ideal for those seeking effective makeup removal without harsh chemicals.
• Recommended for daily use to maintain clean and refreshed skin.

Ma:nyo's Pure Cleansing Oil is a highly regarded skincare product that simplifies makeup removal and cleansing, leaving the skin clean, hydrated, and free from residue, making it suitable for a wide range of skin types.

Ingredients:
Glycine Soja (Soybean) Oil, Corylus Avellana (Hazelnut) Seed Oil, Sorbeth-30 Tetraoleate, Grape Seed Oil, Olive Oil, Caprylic/Capric Triglycerides, Plant-Derived Squalane, Isoamyl Laurate, Camellia Japonica Seed Oil, Evening Primrose Oil, Jojoba Seed Oil, Sunflower Seed Oil, Argan Kernel Oil, Babassu Oil, Saponaria Officinalis Leaf Extract, Green Tea Extract, Rice Bran Oil, Rice Ferment Filtrate (Sake), Decyl Glucoside, Ginkgo Biloba Leaf Extract, Lavender Oil, Aloe Vera Leaf Extract, Orange Oil, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Tocopherol, Limonene, Linalool

Shipping Process Guide

1. Add your chosen item(s) into your shopping cart.
2. Confirm your selected item(s) and finalize the order.
3. Once payment is made, the status of the order will show as “Purchase Completed.”
4. Preparing Shipment
   • Allow us 2-3 business days to process and ready your order for shipment.
   • All orders will be scheduled for shipment at 2 PM KST (Korea Standard Time) on each working day. Once an order is dispatched, cancellation cannot be accommodated.
   • You may cancel your order at any time prior to 2 PM KST.
   • Our distribution centers do not send out packages on weekends or Korean holidays.
5. Shipment in Progress
   • Tracking number and details can be checked on the My Shopping page.
6. Shipping
   
   • Our shipping service provides door-to-door courier service.
   • We offer Standard Shipping and Express shipping service.
   • We exclusively use Korea Post and EMS as our preferred couriers to ensure accurate tracking and secure delivery of your shipments.
   • Standard shipping: Korea Post standard shipping service
   • Express shipping: EMS via Korea Post
   • The shipping times may vary depending on the destination country. Typically, standard shipping takes between 7 to 18 days, while express shipping generally takes 4 to 12 days from dispatch.

Shipping Fee

• Standard Shipping Fee: Group A($15) / Group B($20) / Group C($25)
• Express Shipping Fee: Group A($20) / Group B($30) / Group C($35)
• Free Standard Shipping on all orders over Group A($80) / Group B($90) / Group C($110)
  
• Free Express Shipping on all orders over Group A($90) / Group B($110) / Group C($140)
  
• Please note that all shipping fees are subject to change at any time depend on the circumstances.

Shipping Available Country

Please ensure you verify the list of countries where shipping is available before placing an order.

Global (Group A):

• Asia(Mid-east, East, South): Japan, Hong Kong, China, Singapore, Laos, Macao, Malaysia, Mongolia, Myanmar, Vietnam, Cambodia, Taiwan, Philippines, Indonesia

Global (Group B):

• Asia(Mid-east, East, South): Nepal, Bangladesh, Bhutan, Brunei Darussalam, Saudi Arabia, Sri Lanka, United Arab Emirates, Azerbauan, Oman, Jordan, Uzbekistan, India, Kazakhstan, Qatar, Thailand, Pakistan, Maldives(Male city only)
• Europe: United Kingdom, France, Spain, Greece, Netherlands, Norway, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania,  Vatican, Belgium,  Bulgaria(Rep), Sweden, Switzerland, Slovenia, Ireland, Estonia, Austria, Ukraine, Czech Rep, Croatia, Turkey, Portugal, Poland, Finland, Hungary, Moldova, Albania
• America(North, Mid, South): United States, Canada
• Oceania: Australia, New Zealand

Global (Group C):

• America(North, Mid, South): Mexico, Brazil, Argentina, Chile, Peru, Costarica, Ecuador
• Africa: Nigeria, Egypt, Kenya, Tanzania, Tunisia, Algeria, Morocco, Zambia, Rwanda
• Europe: Italy* (Standard Shipping only)

Easy & Safe Shipping Tracking

• Once your shipment is dispatched and shipped from Korea Post, Korea post issues out the shipping tracking number.
• We will upload this shipping tracking number on your order detail, so you can track down your shipment just by clicking it. The link will be directed to your country's post office website.
• The shipping tracking number will be sent to your email as well.
  
  

Customs Duties & Policies

• The receiver of an international package might have to pay customs duties once the shipment arrives in the recipient's country.
• Any extra charges for import clearance are the recipient's responsibility. K-PLY doesn't have influence over these fees and can't estimate what they might be.
• Customs policies vary widely, so for more details, reach out to your local customs office.

Delays / Unclaimed Parcels / Failed delivery

• Please be advised that certain countries may impose additional customs clearance procedures, which are contingent upon the practices of their respective customs authorities. These procedures can potentially result in delays beyond the initially estimated shipping duration.
• It is important to note that K-PLY does not assume responsibility for customs duties, import taxes, or any delays associated with customs processing within your country. Additionally, unclaimed parcels are not within the responsibility of K-PLY. Should a parcel be returned to K-PLY due to non-claim, a refund will be issued, subject to the deduction of the initial shipping fee.
• Please be aware that failed deliveries caused by an incorrect address or parcels lost during handling by the recipient country's postal service are not eligible for a refund.

Return Policy

Please note that K-PLY do not offer returns for orders.

• Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.

Damanged/Wrong Items Sent

• Before contacting customer service, please prepare the following information:
• Order Number
• Photos of Opened Package
• Photos of Damaged/Wrong Items or Damaged Parts.
• Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.

Missing Items

• Before reaching out to customer service, please prepare the following:
• Order Number
• Photos of Opened Package
• Photos of Items sent
• If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY will cover all costs related to reshipping the missing item(s).
• Once we approve your missing item claim, we'll immediately send the correct item to your address.