Brand name: Numbuzin
Product name: No.3 Tingle Pore Softening Sheet Mask (27ml x 4 sheets)

Product Description:

1. The reason why this product is loved by everyone: Numbuzin's No.3 Tingle Pore Softening Sheet Mask is a beloved skincare solution cherished for its exceptional ability to rejuvenate and revitalize the skin. This mask is adored for its effectiveness in enhancing skin texture and promoting a radiant complexion. It's a must-have for those seeking smoother and softer skin.
   
   

2. Product Features:

• Pore Softening: The mask effectively softens and minimizes the appearance of pores, giving your skin a smoother and refined look.
• Tingling Sensation: Experience a gentle tingling sensation as the mask works to invigorate your skin and improve its overall vitality.
• Hydration Boost: Infused with hydrating ingredients, it helps to maintain skin's moisture balance, leaving it plump and supple.
• Easy Application: Each box contains four individual sheets for convenient use, ensuring freshness with every application.
• Suitable for All Skin Types: This mask is suitable for all skin types, making it accessible to a wide range of individuals.

3. Key Ingredients:

• Bifida Fermentation Lysate: A probiotic ingredient obtained through fermentation. Makes skin less prone to external stress, supports the microbiome and the natural repairing abilities of skin.
• Galactomyces Fermentation Filtrate: Rich in vitamins, amino acids and minerals. Has antioxidant effects on skin, and helps strengthening the barrier function.
• Witch Hazel Extract: Witch Hazel is known for its astringent properties, which help in refining pores.
  
• Hyaluronic Acid: This ingredient boosts skin's hydration and maintains moisture balance.
• Niacinamide: Known for its skin-brightening properties, Niacinamide helps achieve a more radiant complexion.

4. How to use:

• Cleanse your face and pat it dry.
• Apply one sheet of the No.3 Tingle Pore Softening Sheet Mask and leave it on for 15-20 minutes.
• Gently remove the mask and massage any remaining essence into your skin. No need to rinse.

5. Skin Type Recommendation:

• Suitable for all skin types, including sensitive skin.
• Ideal for those looking to reduce the appearance of pores and boost hydration.
• Recommended for regular use to maintain a healthy and revitalized complexion.

Ingredients:
Water, Bifida Ferment Lysate (20%), Galactomyces Ferment Filtrate (9%), Methyl Gluceth-20, Glycereth-26, Glycerin, Niacinamide, PEG-90, 1,2-Hexanediol, Mentha Piperita (Peppermint) Leaf Extract, Hamamelis Virginiana (Witch Hazel) Extract, Camellia Sinensis Leaf Extract, Anthemis Nobilis Flower Extract, Lemon grass Leaf Oil, Cupressus Sempervirens Branch/Leaf Oil, Citrus Aurantium Dulcis (Orange) Peel Oil, Lavandula Angustifolia (Lavender) Oil, Rosmarinus Officinalis (Rosemary) Leaf Oil, Cedrus Atlantica Bark Oil, Alteromonas Ferment Extract, Goat Milk Extract, Silk Extract, Squalane, Sodium Hyaluronate, Panthenol, Butylene Glycol, Polyglyceryl-3 Methylglucose Distearate, Polyglyceryl-3 Distearate, Glyceryl Stearate Citrate, Glyceryl Stearate SE, Caprylyl Glycol, Octyldodeceth-16, Xanthan Gum, Carbomer, Tromethamine, Ethanol, Ethylhexylglycerin, Adenosine, Disodium EDTA, Limonene, Linalool, Citral

Shipping Process Guide

1. Add your chosen item(s) into your shopping cart.
2. Confirm your selected item(s) and finalize the order.
3. Once payment is made, the status of the order will show as “Purchase Completed.”
4. Preparing Shipment
   • Allow us 2-3 business days to process and ready your order for shipment.
   • All orders will be scheduled for shipment at 2 PM KST (Korea Standard Time) on each working day. Once an order is dispatched, cancellation cannot be accommodated.
   • You may cancel your order at any time prior to 2 PM KST.
   • Our distribution centers do not send out packages on weekends or Korean holidays.
5. Shipment in Progress
   • Tracking number and details can be checked on the My Shopping page.
6. Shipping
   
   • Our shipping service provides door-to-door courier service.
   • We offer Standard Shipping and Express shipping service.
   • We exclusively use Korea Post and EMS as our preferred couriers to ensure accurate tracking and secure delivery of your shipments.
   • Standard shipping: Korea Post standard shipping service
   • Express shipping: EMS via Korea Post
   • The shipping times may vary depending on the destination country. Typically, standard shipping takes between 7 to 18 days, while express shipping generally takes 4 to 12 days from dispatch.

Shipping Fee

• Standard Shipping Fee: Group A($15) / Group B($20) / Group C($25)
• Express Shipping Fee: Group A($20) / Group B($30) / Group C($35)
• Free Standard Shipping on all orders over Group A($80) / Group B($90) / Group C($110)
  
• Free Express Shipping on all orders over Group A($90) / Group B($110) / Group C($140)
  
• Please note that all shipping fees are subject to change at any time depend on the circumstances.

Shipping Available Country

Please ensure you verify the list of countries where shipping is available before placing an order.

Global (Group A):

• Asia(Mid-east, East, South): Japan, Hong Kong, China, Singapore, Laos, Macao, Malaysia, Mongolia, Myanmar, Vietnam, Cambodia, Taiwan, Philippines, Indonesia

Global (Group B):

• Asia(Mid-east, East, South): Nepal, Bangladesh, Bhutan, Brunei Darussalam, Saudi Arabia, Sri Lanka, United Arab Emirates, Azerbauan, Oman, Jordan, Uzbekistan, India, Kazakhstan, Qatar, Thailand, Pakistan, Maldives(Male city only)
• Europe: United Kingdom, France, Spain, Greece, Netherlands, Norway, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania,  Vatican, Belgium,  Bulgaria(Rep), Sweden, Switzerland, Slovenia, Ireland, Estonia, Austria, Ukraine, Czech Rep, Croatia, Turkey, Portugal, Poland, Finland, Hungary, Moldova, Albania
• America(North, Mid, South): United States, Canada
• Oceania: Australia, New Zealand

Global (Group C):

• America(North, Mid, South): Mexico, Brazil, Argentina, Chile, Peru, Costarica, Ecuador
• Africa: Nigeria, Egypt, Kenya, Tanzania, Tunisia, Algeria, Morocco, Zambia, Rwanda
• Europe: Italy* (Standard Shipping only)

Easy & Safe Shipping Tracking

• Once your shipment is dispatched and shipped from Korea Post, Korea post issues out the shipping tracking number.
• We will upload this shipping tracking number on your order detail, so you can track down your shipment just by clicking it. The link will be directed to your country's post office website.
• The shipping tracking number will be sent to your email as well.
  
  

Customs Duties & Policies

• The receiver of an international package might have to pay customs duties once the shipment arrives in the recipient's country.
• Any extra charges for import clearance are the recipient's responsibility. K-PLY doesn't have influence over these fees and can't estimate what they might be.
• Customs policies vary widely, so for more details, reach out to your local customs office.

Delays / Unclaimed Parcels / Failed delivery

• Please be advised that certain countries may impose additional customs clearance procedures, which are contingent upon the practices of their respective customs authorities. These procedures can potentially result in delays beyond the initially estimated shipping duration.
• It is important to note that K-PLY does not assume responsibility for customs duties, import taxes, or any delays associated with customs processing within your country. Additionally, unclaimed parcels are not within the responsibility of K-PLY. Should a parcel be returned to K-PLY due to non-claim, a refund will be issued, subject to the deduction of the initial shipping fee.
• Please be aware that failed deliveries caused by an incorrect address or parcels lost during handling by the recipient country's postal service are not eligible for a refund.

Return Policy

Please note that K-PLY do not offer returns for orders.

• Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.

Damanged/Wrong Items Sent

• Before contacting customer service, please prepare the following information:
• Order Number
• Photos of Opened Package
• Photos of Damaged/Wrong Items or Damaged Parts.
• Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.

Missing Items

• Before reaching out to customer service, please prepare the following:
• Order Number
• Photos of Opened Package
• Photos of Items sent
• If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY will cover all costs related to reshipping the missing item(s).
• Once we approve your missing item claim, we'll immediately send the correct item to your address.