Brand name: Medi Peel
Product name: Cindella Multi-antioxidant Ampoule (100ml)

Product Description:

1. The reason why this product is loved by everyone: Medi Peel's Cindella Multi-antioxidant Ampoule is adored for its potent antioxidant properties, making it a favorite among skincare enthusiasts. This luxurious ampoule helps combat the signs of aging, such as fine lines and dullness, and provides a youthful radiance to the skin. Loved for its effectiveness, it has gained a reputation as a go-to product for revitalizing the complexion.
   
   
2. Product Features:

• Anti-Aging Benefits: Rich in antioxidants, it helps reduce the appearance of wrinkles and promotes a more youthful-looking complexion.
• Brightening Formula: Improves skin tone and imparts a healthy glow for a radiant appearance.
• Hydration Booster: Infuses the skin with moisture, leaving it plump and hydrated.
• Lightweight Texture: Absorbs quickly, making it comfortable for daily use.
• Suitable for All Skin Types: Versatile formula suitable for various skin types.

3. Key Ingredients:

• Glutathione: A powerful antioxidant that helps brighten and rejuvenate the skin.
• Niacinamide: Known for its skin-brightening properties.
• Sodium Hyaluronate: Provides intense hydration and maintains moisture balance.
• Centella Asiatica Extract: Calms and soothes the skin.
• Adenosine: Supports skin elasticity and firmness.

4. How to use:

• After cleansing and toning, apply an appropriate amount to the face and neck.
• Gently pat to aid absorption.
• Use in your morning and evening skincare routine.

5. Skin Type Recommendation:

• Suitable for all skin types, especially those concerned with aging and dullness.
• Ideal for individuals looking to improve skin radiance and combat signs of aging.
• Recommended for daily use to achieve a revitalized complexion.

Medi Peel's Cindella Multi-antioxidant Ampoule is cherished for its antioxidant-rich formula that helps combat aging signs and promote a youthful, radiant complexion. It's suitable for all skin types and is a valuable addition to your daily skincare regimen.

Ingredients:
Water, Glycerin, Propanediol, 1,2-Hexanediol, Niacinamide, Butylene Glycol, Caprylic/Capric Triglyceride, Methyl Gluceth-20, Ammonium Acryloyldimethyltaurate/VP Copolymer, PEG-60 Hydrogenated Castor Oil, Gelatin, Sodium Polyacrylate, Fragrance, Citric Acid, Adenosine, Cellulose Gum, Sodium Hyaluronate, Disodium EDTA, Lithospermum Erythrorhizon Root Extract, Soluble Proteoglycan, Salmon Egg Extract, Limonene, Linalool, Hexyl Cinnamal, CI 15510, CI 17200, Glutathione, Biotin, Ascorbic Acid, Tremella Fuciformis (Mushroom) Extract, Lactobacillus/Rye Flour Ferment, Lactobacillus/Soymilk Ferment Filtrate, Bacillus/Soybean Ferment Extract, Maltodextrin, Calcium Pantothenate, Sodium Starch Octenylsuccinate, Ceramide NP, Aloe Barbadensis Leaf Extract, Diospyros Kaki Leaf Extract, Sodium Ascorbyl Phosphate, Sodium Hyaluronate Crosspolymer, Centella Asiatica Extract, Rhizobian Gum, Hydrolyzed Glycosaminoglycans, Scutellaria Baicalensis Root Extract, Glycine, Acacia Senegal Gum, Tocopheryl Acetate, Pyridoxine HCl, Polygonum Cuspidatum Root Extract, Serine, Glutamic acid, Camellia Sinensis Leaf Extract, Glycyrrhiza Glabra (Licorice) Root Extract, Origanum Vulgare Leaf Extract, Palmitoyl Tripeptide-5, Chamaecyparis Obtusa Leaf Extract, Salix Alba (Willow) Bark Extract, Benzyl Glycol, Aspartic acid, Leucine, Lactobacillus/Soybean Ferment Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Riboflavin, Chamomilla Recutita (Matricaria) Flower Extract, Cyanocobalamin, Portulaca Oleracea Extract, Cinnamomum Cassia Bark Extract, Thiamine HCl, Pantothenic acid, Folic acid, Pyridoxine, Alanine, Lysine, Hydrogenated Lecithin, Arginine, Tyrosine, Phenylalanine, Valine, Caprylyl Glycol, Threonine, Proline, Hydrolyzed Hyaluronic Acid, Isoleucine, Histidine, Methionine, Cysteine, Silica, Ethylhexylglycerin, Dipeptide Diaminobutyroyl Benzylamide Diacetate, Hyaluronic Acid, Raspberry Ketone

Shipping Process Guide

1. Add your chosen item(s) into your shopping cart.
2. Confirm your selected item(s) and finalize the order.
3. Once payment is made, the status of the order will show as “Purchase Completed.”
4. Preparing Shipment
   • Allow us 2-3 business days to process and ready your order for shipment.
   • All orders will be scheduled for shipment at 2 PM KST (Korea Standard Time) on each working day. Once an order is dispatched, cancellation cannot be accommodated.
   • You may cancel your order at any time prior to 2 PM KST.
   • Our distribution centers do not send out packages on weekends or Korean holidays.
5. Shipment in Progress
   • Tracking number and details can be checked on the My Shopping page.
6. Shipping
   
   • Our shipping service provides door-to-door courier service.
   • We offer Standard Shipping and Express shipping service.
   • We exclusively use Korea Post and EMS as our preferred couriers to ensure accurate tracking and secure delivery of your shipments.
   • Standard shipping: Korea Post standard shipping service
   • Express shipping: EMS via Korea Post
   • The shipping times may vary depending on the destination country. Typically, standard shipping takes between 7 to 18 days, while express shipping generally takes 4 to 12 days from dispatch.

Shipping Fee

• Standard Shipping Fee: Group A($15) / Group B($20) / Group C($25)
• Express Shipping Fee: Group A($20) / Group B($30) / Group C($35)
• Free Standard Shipping on all orders over Group A($80) / Group B($90) / Group C($110)
  
• Free Express Shipping on all orders over Group A($90) / Group B($110) / Group C($140)
  
• Please note that all shipping fees are subject to change at any time depend on the circumstances.

Shipping Available Country

Please ensure you verify the list of countries where shipping is available before placing an order.

Global (Group A):

• Asia(Mid-east, East, South): Japan, Hong Kong, China, Singapore, Laos, Macao, Malaysia, Mongolia, Myanmar, Vietnam, Cambodia, Taiwan, Philippines, Indonesia

Global (Group B):

• Asia(Mid-east, East, South): Nepal, Bangladesh, Bhutan, Brunei Darussalam, Saudi Arabia, Sri Lanka, United Arab Emirates, Azerbauan, Oman, Jordan, Uzbekistan, India, Kazakhstan, Qatar, Thailand, Pakistan, Maldives(Male city only)
• Europe: United Kingdom, France, Spain, Greece, Netherlands, Norway, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania,  Vatican, Belgium,  Bulgaria(Rep), Sweden, Switzerland, Slovenia, Ireland, Estonia, Austria, Ukraine, Czech Rep, Croatia, Turkey, Portugal, Poland, Finland, Hungary, Moldova, Albania
• America(North, Mid, South): United States, Canada
• Oceania: Australia, New Zealand

Global (Group C):

• America(North, Mid, South): Mexico, Brazil, Argentina, Chile, Peru, Costarica, Ecuador
• Africa: Nigeria, Egypt, Kenya, Tanzania, Tunisia, Algeria, Morocco, Zambia, Rwanda
• Europe: Italy* (Standard Shipping only)

Easy & Safe Shipping Tracking

• Once your shipment is dispatched and shipped from Korea Post, Korea post issues out the shipping tracking number.
• We will upload this shipping tracking number on your order detail, so you can track down your shipment just by clicking it. The link will be directed to your country's post office website.
• The shipping tracking number will be sent to your email as well.
  
  

Customs Duties & Policies

• The receiver of an international package might have to pay customs duties once the shipment arrives in the recipient's country.
• Any extra charges for import clearance are the recipient's responsibility. K-PLY doesn't have influence over these fees and can't estimate what they might be.
• Customs policies vary widely, so for more details, reach out to your local customs office.

Delays / Unclaimed Parcels / Failed delivery

• Please be advised that certain countries may impose additional customs clearance procedures, which are contingent upon the practices of their respective customs authorities. These procedures can potentially result in delays beyond the initially estimated shipping duration.
• It is important to note that K-PLY does not assume responsibility for customs duties, import taxes, or any delays associated with customs processing within your country. Additionally, unclaimed parcels are not within the responsibility of K-PLY. Should a parcel be returned to K-PLY due to non-claim, a refund will be issued, subject to the deduction of the initial shipping fee.
• Please be aware that failed deliveries caused by an incorrect address or parcels lost during handling by the recipient country's postal service are not eligible for a refund.

Return Policy

Please note that K-PLY do not offer returns for orders.

• Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.

Damanged/Wrong Items Sent

• Before contacting customer service, please prepare the following information:
• Order Number
• Photos of Opened Package
• Photos of Damaged/Wrong Items or Damaged Parts.
• Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.

Missing Items

• Before reaching out to customer service, please prepare the following:
• Order Number
• Photos of Opened Package
• Photos of Items sent
• If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY will cover all costs related to reshipping the missing item(s).
• Once we approve your missing item claim, we'll immediately send the correct item to your address.