Brand name: Dalba
Product name: White Truffle Prime Intensive Serum (100ml)

Product Description:

1. The reason why this product is loved by everyone: Dalba's White Truffle Prime Intensive Serum has garnered widespread adoration for its transformative effects on the skin. This serum is cherished for its ability to rejuvenate and revitalize the complexion, making it a beloved addition to skincare routines.
   
   
2. Product Features:

• Truffle Extract: Enriched with White Truffle extract, known for its nourishing properties, it deeply hydrates and improves skin elasticity.
• Anti-Aging Benefits: This serum helps diminish the appearance of fine lines and wrinkles, promoting a youthful and radiant complexion.
• Lightweight Texture: The serum has a lightweight, fast-absorbing formula that doesn't feel heavy on the skin.
• Brightening Effect: It brightens dull skin, leaving it with a healthy and luminous glow.
• Suitable for All Skin Types: This serum is suitable for all skin types, including dry, oily, and sensitive skin.

3. Key Ingredients:

• White Truffle Extract: Rich in vitamins and minerals, it provides essential nutrients for skin health.
• Niacinamide: Helps even out skin tone and improve the appearance of enlarged pores.
• Adenosine: Known for its anti-aging benefits, it helps reduce the signs of aging.
• Hyaluronic Acid: Provides intense hydration, plumping the skin.
• Centella Asiatica Extract: Soothes and calms the skin, reducing redness.

4. How to use:

• After cleansing and toning, apply a small amount of the serum to your face and neck.
• Gently pat and massage the serum into the skin until fully absorbed.
• Follow with your moisturizer and sunscreen during the day.

5. Skin Type Recommendation:

• Suitable for all skin types, especially those concerned with aging or dull skin.
• Ideal for individuals seeking hydration, improved elasticity, and a more youthful complexion.
• Recommended for daily use as part of your skincare routine to achieve optimal results.

Dalba's White Truffle Prime Intensive Serum is a beloved skincare product known for its rejuvenating properties, making it a cherished choice for those looking to enhance their skin's vitality and radiance.

Ingredients:
Collagen extract (765,000ppm), sunflower seed oil, dipropylene glycol, 1,2-hexanediol, glycereth-26, niacinamide, white truffle extract (13,000ppm), polypropylsilsesquioxane, tocopherol , Caprylic/Capric Triglyceride, Butylene Glycol, Macadamia Seed Oil, Purified Water, Hydroxyethyl Urea, Betaine, Camellia Seed Oil, Avocado Oil, Saccharide Isomerate, Glyceryl Glucoside, Ethylhexyl Glycerin, jojoba seed oil, olive oil, pentaerythrityltetra-di-t-butylhydroxyhydrocinnamate, disodium EDTA, safflower seed oil, dipotassium glycyrrhizate, adenosine, stone bean oil, evening primrose oil, Glycerin, hydrogenated polydecene, mannose, glucose, acrylate/C10-30 alkyl acrylate crosspolymer, arginine, annatto seed oil, vitamin tree fruit oil, sodium citrate, citric acid, agar, guar gum, xanthan Gum, Palmitoyl Pentapeptide-4, Hydrolyzed Barley Protein, Hydrolyzed Corn Protein, Copper Tripeptide-1, Acetyl Hexapeptide-8, Glycoprotein, Hydrolyzed Drupin Protein, Hydrolyzed Oat Protein, Hydrolyzed Pea Protein, Hydrolyzed Potato Protein, Hydrolyzed Rice Protein, Hydrolyzed Soybean Protein, Hydrolyzed Vegetable Protein, Hydrolyzed Wheat Protein, Flavor, Linalool, Hexylcinnamal , limonene, citronellol

Shipping Process Guide

1. Add your chosen item(s) into your shopping cart.
2. Confirm your selected item(s) and finalize the order.
3. Once payment is made, the status of the order will show as “Purchase Completed.”
4. Preparing Shipment
   • Allow us 2-3 business days to process and ready your order for shipment.
   • All orders will be scheduled for shipment at 2 PM KST (Korea Standard Time) on each working day. Once an order is dispatched, cancellation cannot be accommodated.
   • You may cancel your order at any time prior to 2 PM KST.
   • Our distribution centers do not send out packages on weekends or Korean holidays.
5. Shipment in Progress
   • Tracking number and details can be checked on the My Shopping page.
6. Shipping
   
   • Our shipping service provides door-to-door courier service.
   • We offer Standard Shipping and Express shipping service.
   • We exclusively use Korea Post and EMS as our preferred couriers to ensure accurate tracking and secure delivery of your shipments.
   • Standard shipping: Korea Post standard shipping service
   • Express shipping: EMS via Korea Post
   • The shipping times may vary depending on the destination country. Typically, standard shipping takes between 7 to 18 days, while express shipping generally takes 4 to 12 days from dispatch.

Shipping Fee

• Standard Shipping Fee: Group A($15) / Group B($20) / Group C($25)
• Express Shipping Fee: Group A($20) / Group B($30) / Group C($35)
• Free Standard Shipping on all orders over Group A($80) / Group B($90) / Group C($110)
  
• Free Express Shipping on all orders over Group A($90) / Group B($110) / Group C($140)
  
• Please note that all shipping fees are subject to change at any time depend on the circumstances.

Shipping Available Country

Please ensure you verify the list of countries where shipping is available before placing an order.

Global (Group A):

• Asia(Mid-east, East, South): Japan, Hong Kong, China, Singapore, Laos, Macao, Malaysia, Mongolia, Myanmar, Vietnam, Cambodia, Taiwan, Philippines, Indonesia

Global (Group B):

• Asia(Mid-east, East, South): Nepal, Bangladesh, Bhutan, Brunei Darussalam, Saudi Arabia, Sri Lanka, United Arab Emirates, Azerbauan, Oman, Jordan, Uzbekistan, India, Kazakhstan, Qatar, Thailand, Pakistan, Maldives(Male city only)
• Europe: United Kingdom, France, Spain, Greece, Netherlands, Norway, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania,  Vatican, Belgium,  Bulgaria(Rep), Sweden, Switzerland, Slovenia, Ireland, Estonia, Austria, Ukraine, Czech Rep, Croatia, Turkey, Portugal, Poland, Finland, Hungary, Moldova, Albania
• America(North, Mid, South): United States, Canada
• Oceania: Australia, New Zealand

Global (Group C):

• America(North, Mid, South): Mexico, Brazil, Argentina, Chile, Peru, Costarica, Ecuador
• Africa: Nigeria, Egypt, Kenya, Tanzania, Tunisia, Algeria, Morocco, Zambia, Rwanda
• Europe: Italy* (Standard Shipping only)

Easy & Safe Shipping Tracking

• Once your shipment is dispatched and shipped from Korea Post, Korea post issues out the shipping tracking number.
• We will upload this shipping tracking number on your order detail, so you can track down your shipment just by clicking it. The link will be directed to your country's post office website.
• The shipping tracking number will be sent to your email as well.
  
  

Customs Duties & Policies

• The receiver of an international package might have to pay customs duties once the shipment arrives in the recipient's country.
• Any extra charges for import clearance are the recipient's responsibility. K-PLY doesn't have influence over these fees and can't estimate what they might be.
• Customs policies vary widely, so for more details, reach out to your local customs office.

Delays / Unclaimed Parcels / Failed delivery

• Please be advised that certain countries may impose additional customs clearance procedures, which are contingent upon the practices of their respective customs authorities. These procedures can potentially result in delays beyond the initially estimated shipping duration.
• It is important to note that K-PLY does not assume responsibility for customs duties, import taxes, or any delays associated with customs processing within your country. Additionally, unclaimed parcels are not within the responsibility of K-PLY. Should a parcel be returned to K-PLY due to non-claim, a refund will be issued, subject to the deduction of the initial shipping fee.
• Please be aware that failed deliveries caused by an incorrect address or parcels lost during handling by the recipient country's postal service are not eligible for a refund.

Return Policy

Please note that K-PLY do not offer returns for orders.

• Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.

Damanged/Wrong Items Sent

• Before contacting customer service, please prepare the following information:
• Order Number
• Photos of Opened Package
• Photos of Damaged/Wrong Items or Damaged Parts.
• Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.

Missing Items

• Before reaching out to customer service, please prepare the following:
• Order Number
• Photos of Opened Package
• Photos of Items sent
• If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY will cover all costs related to reshipping the missing item(s).
• Once we approve your missing item claim, we'll immediately send the correct item to your address.