Brand name: Medi Peel
Product name: Cica Antio Cream (30ml)

Product Description:

1. The reason why this product is loved by everyone: Medi Peel's Cica Antio Cream is cherished for its exceptional skin benefits. This cream has gained widespread love and trust for its ability to soothe, repair, and protect the skin. Whether you have sensitive, troubled, or aging skin, this cream addresses various concerns and promotes a healthier complexion, making it a must-have in your skincare routine.
   
   
2. Product Features:

• Skin Soothing: Formulated with Centella Asiatica Extract (CICA) known for its calming properties.
• Skin Repair: Speeds up skin cell production and collagen synthesis for enhanced healing.
• Antioxidant Protection: Contains a Green Chloro Complex to combat skin-damaging active oxygen and prevent premature aging.
• Moisture Retention: Helps maintain skin's moisture balance for lasting hydration.
• Lightweight Texture: Absorbs quickly without feeling greasy, suitable for daily use.

3. Key Ingredients:

• Centella Asiatica Extract (CICA): Renowned for its skin-soothing and healing properties.
• Green Chloro Complex: An antioxidant complex that safeguards the skin from oxidative stress.
• Hyaluronic Acid: Helps retain skin moisture for a plump and hydrated complexion.
• Niacinamide: Brightens the skin and improves overall skin tone.
• Adenosine: Supports skin rejuvenation and reduces the appearance of fine lines.

4. How to use:

• After cleansing and toning, apply a moderate amount to your face.
• Gently massage in a circular motion until fully absorbed.
• Use morning and evening as part of your skincare routine.

5. Skin Type Recommendation:

• Suitable for all skin types, including sensitive and troubled skin.
• Ideal for those seeking soothing, healing, and anti-aging benefits.
• Recommended for daily use to maintain a healthy and radiant complexion.

Medi Peel's Cica Antio Cream is a versatile and highly regarded skincare solution that provides comprehensive care for your skin, making it a beloved choice among skincare enthusiasts.

Ingredients:
Water, Glycerin, Caprylic/Capric Triglyceride, Cetearyl Alcohol, Dipropylene Glycol, Niacin amide, Glyceryl Stearate, PEG-100 Stearate, Betaine, Sorbitan Stearate, Arginine, Carbo mer, Hydroxyacetophenone, Dimethicone, Caprylyl Glycol, Melia Azadirachta Leaf Ex tract, Dipotassium Glycyrrhizate, Triticum V ulgare (Wheat) Sprout Extract, Centella Asia tica Extract, Melia Azadirachta Flower Extra ct, Coccinia Indica Fruit Extract, Ethylhexylgl ycerin, Curcuma Longa (Turmeric) Root Ex tract, Eclipta Prostrata Extract, Adenosine, Curcuma Longa (Turmeric) Root Extract, C orallina Officinalis Extract, Ocimum Sanctum Leaf Extract, Glyceryl Acrylate/Acrylic Acid Copolymer, Solanum Melongena(Eggplant) Fruit Extract, Disodium EDTA, Allantoin, Alo e Barbadensis Flower Extract, Tocopheryl Acetate, Panthenol, Propylene Glycol, Pro panediol, Beta-Glucan, Squalane, Palmitoyl Tetrapeptide-7, Palmitoyl Tripeptide-1, Fruc tan, Butylene Glycol, Sodium Hyaluronate Crosspolymer, Glyceryl Polymethacrylate, Sodium Hyaluronate, Hydrolyzed Glycosa minoglycans, Butyrospermum Parkii (Shea) Butter, 1,2-Hexanediol, Olea Europaea (Olive) Leaf Extract, Mannan, Glycyrrhiza Glabra (Licorice) Root Extract, Taraxacum Officinale (Dandelion) Leaf Extract, Benzyl Glycol, Ce ramide NP, Phytosphingosine, Hydrolyzed Hyaluronic Acid, Rosa Damascena Flower Extract, Rhodiola Rosea Root Extract, Orig anum Vulgare Leaf Extract, Palmitoyl Tripe ptide-5, Chamaecyparis Obtusa Leaf Extra ct, Salix Alba (Willow) Bark Extract, Usnea Barbata (Lichen) Extract, Zanthoxylum Pipe ritum Fruit Extract, Pulsatilla Koreana Extract, Lactobacillus/Soybean Ferment Extract, Portulaca Oleracea Extract, CitricAcid, Cinn amomum Cassia Bark Extract, Scutellaria Baicalensis Root Extract, Raspberry Ketone, Hyaluronic Acid, Acetyl Hexapeptide-8, Cop per Tripeptide-1, Oligopeptide-29, Oligope ptide-32, Palmitoyl Oligopeptide, Palmitoyl Pentapeptide-4, Fragrance, Hexyl Cinnam al, Limonene, Linalool, Citronellol

Shipping Process Guide

1. Add your chosen item(s) into your shopping cart.
2. Confirm your selected item(s) and finalize the order.
3. Once payment is made, the status of the order will show as “Purchase Completed.”
4. Preparing Shipment
   • Allow us 2-3 business days to process and ready your order for shipment.
   • All orders will be scheduled for shipment at 2 PM KST (Korea Standard Time) on each working day. Once an order is dispatched, cancellation cannot be accommodated.
   • You may cancel your order at any time prior to 2 PM KST.
   • Our distribution centers do not send out packages on weekends or Korean holidays.
5. Shipment in Progress
   • Tracking number and details can be checked on the My Shopping page.
6. Shipping
   
   • Our shipping service provides door-to-door courier service.
   • We offer Standard Shipping and Express shipping service.
   • We exclusively use Korea Post and EMS as our preferred couriers to ensure accurate tracking and secure delivery of your shipments.
   • Standard shipping: Korea Post standard shipping service
   • Express shipping: EMS via Korea Post
   • The shipping times may vary depending on the destination country. Typically, standard shipping takes between 7 to 18 days, while express shipping generally takes 4 to 12 days from dispatch.

Shipping Fee

• Standard Shipping Fee: Group A($15) / Group B($20) / Group C($25)
• Express Shipping Fee: Group A($20) / Group B($30) / Group C($35)
• Free Standard Shipping on all orders over Group A($80) / Group B($90) / Group C($110)
  
• Free Express Shipping on all orders over Group A($90) / Group B($110) / Group C($140)
  
• Please note that all shipping fees are subject to change at any time depend on the circumstances.

Shipping Available Country

Please ensure you verify the list of countries where shipping is available before placing an order.

Global (Group A):

• Asia(Mid-east, East, South): Japan, Hong Kong, China, Singapore, Laos, Macao, Malaysia, Mongolia, Myanmar, Vietnam, Cambodia, Taiwan, Philippines, Indonesia

Global (Group B):

• Asia(Mid-east, East, South): Nepal, Bangladesh, Bhutan, Brunei Darussalam, Saudi Arabia, Sri Lanka, United Arab Emirates, Azerbauan, Oman, Jordan, Uzbekistan, India, Kazakhstan, Qatar, Thailand, Pakistan, Maldives(Male city only)
• Europe: United Kingdom, France, Spain, Greece, Netherlands, Norway, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania,  Vatican, Belgium,  Bulgaria(Rep), Sweden, Switzerland, Slovenia, Ireland, Estonia, Austria, Ukraine, Czech Rep, Croatia, Turkey, Portugal, Poland, Finland, Hungary, Moldova, Albania
• America(North, Mid, South): United States, Canada
• Oceania: Australia, New Zealand

Global (Group C):

• America(North, Mid, South): Mexico, Brazil, Argentina, Chile, Peru, Costarica, Ecuador
• Africa: Nigeria, Egypt, Kenya, Tanzania, Tunisia, Algeria, Morocco, Zambia, Rwanda
• Europe: Italy* (Standard Shipping only)

Easy & Safe Shipping Tracking

• Once your shipment is dispatched and shipped from Korea Post, Korea post issues out the shipping tracking number.
• We will upload this shipping tracking number on your order detail, so you can track down your shipment just by clicking it. The link will be directed to your country's post office website.
• The shipping tracking number will be sent to your email as well.
  
  

Customs Duties & Policies

• The receiver of an international package might have to pay customs duties once the shipment arrives in the recipient's country.
• Any extra charges for import clearance are the recipient's responsibility. K-PLY doesn't have influence over these fees and can't estimate what they might be.
• Customs policies vary widely, so for more details, reach out to your local customs office.

Delays / Unclaimed Parcels / Failed delivery

• Please be advised that certain countries may impose additional customs clearance procedures, which are contingent upon the practices of their respective customs authorities. These procedures can potentially result in delays beyond the initially estimated shipping duration.
• It is important to note that K-PLY does not assume responsibility for customs duties, import taxes, or any delays associated with customs processing within your country. Additionally, unclaimed parcels are not within the responsibility of K-PLY. Should a parcel be returned to K-PLY due to non-claim, a refund will be issued, subject to the deduction of the initial shipping fee.
• Please be aware that failed deliveries caused by an incorrect address or parcels lost during handling by the recipient country's postal service are not eligible for a refund.

Return Policy

Please note that K-PLY do not offer returns for orders.

• Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.

Damanged/Wrong Items Sent

• Before contacting customer service, please prepare the following information:
• Order Number
• Photos of Opened Package
• Photos of Damaged/Wrong Items or Damaged Parts.
• Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.

Missing Items

• Before reaching out to customer service, please prepare the following:
• Order Number
• Photos of Opened Package
• Photos of Items sent
• If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY will cover all costs related to reshipping the missing item(s).
• Once we approve your missing item claim, we'll immediately send the correct item to your address.