Brand name: Torriden
Product name: Dive In Low Molecular Hyaluronic Acid Serum (50ml)

Product Description:

1. The reason why this product is loved by everyone: Torriden's Dive In Low Molecular Hyaluronic Acid Serum is cherished for its exceptional hydrating properties. This serum is adored by skincare enthusiasts for its ability to deeply penetrate the skin, providing intense moisture and plumping effects. Loved for its versatility, it addresses various skin concerns, making it a must-have for anyone looking to achieve supple and radiant skin.
   
   
2. Product Features:

• Hydrating Powerhouse: Delivers high concentrations of low molecular weight hyaluronic acid for maximum hydration.
• Lightweight Texture: Absorbs quickly without any greasiness or residue.
• Skin Barrier Support: Strengthens the skin's natural moisture barrier.
• Non-Irritating: Free from fragrances, alcohol, and irritants, suitable for sensitive skin.
• Versatile Use: Can be applied on its own or mixed with other skincare products.

3. Key Ingredients:

• Low Molecular Weight Hyaluronic Acid: Penetrates deeply to hydrate and plump the skin.
• Panthenol: Provides additional soothing and moisturizing benefits.
• Ceramides: Support the skin's barrier function.
• Niacinamide: Helps improve skin texture and tone.
• Adenosine: Promotes skin elasticity and firmness.

4. How to use:

• After cleansing and toning, apply an appropriate amount to the face and neck.
• Gently pat to aid absorption.
• Follow with your favorite moisturizer and sunscreen in the morning.

5. Skin Type Recommendation:

• Suitable for all skin types, including dry, dehydrated, and sensitive skin.
• Ideal for those seeking intense hydration and a plumping effect.
• Recommended for daily use to maintain hydrated and youthful-looking skin.

Torriden's Dive In Low Molecular Hyaluronic Acid Serum is a beloved skincare solution for its powerful hydration, lightweight texture, and versatile use, making it an essential step in achieving healthy and radiant skin.

Ingredients:
Water, Butylene Glycol, Glycerin, Dipropylene Glycol, 1,2-Hexanediol, Panthenol, Sodium Hyaluronate, Hydrolyzed Hyaluronic Acid (500ppm), Sodium Acetylated Hyaluronate, Sodium Hyaluronate Crosspolymer, Hydrolyzed Sodium Hyaluronate, Allantoin, Trehalose, Betaine, Propanediol, Portulaca Oleracea Extract, Hamamelis Virginiana (Witch Hazel) Extract, Madecassoside, Madecassic Acid, Ceramide NP, Beta-Glucan, Malachite Extract, Cholesterol, Pentylene Glycol, Glyceryl Acrylate/Acrylic Acid Copolymer, PVM/MA Copolymer, Polyglyceryl-10 Laurate, Xanthan Gum, Tromethamine, Carbomer, Ethylhexylglycerin,Scutellaria Baicalensis Root Extract,Paeonia Suffruticosa Root Extract

Shipping Process Guide

1. Add your chosen item(s) into your shopping cart.
2. Confirm your selected item(s) and finalize the order.
3. Once payment is made, the status of the order will show as “Purchase Completed.”
4. Preparing Shipment
   • Allow us 2-3 business days to process and ready your order for shipment.
   • All orders will be scheduled for shipment at 2 PM KST (Korea Standard Time) on each working day. Once an order is dispatched, cancellation cannot be accommodated.
   • You may cancel your order at any time prior to 2 PM KST.
   • Our distribution centers do not send out packages on weekends or Korean holidays.
5. Shipment in Progress
   • Tracking number and details can be checked on the My Shopping page.
6. Shipping
   
   • Our shipping service provides door-to-door courier service.
   • We offer Standard Shipping and Express shipping service.
   • We exclusively use Korea Post and EMS as our preferred couriers to ensure accurate tracking and secure delivery of your shipments.
   • Standard shipping: Korea Post standard shipping service
   • Express shipping: EMS via Korea Post
   • The shipping times may vary depending on the destination country. Typically, standard shipping takes between 7 to 18 days, while express shipping generally takes 4 to 12 days from dispatch.

Shipping Fee

• Standard Shipping Fee: Group A($15) / Group B($20) / Group C($25)
• Express Shipping Fee: Group A($20) / Group B($30) / Group C($35)
• Free Standard Shipping on all orders over Group A($80) / Group B($90) / Group C($110)
  
• Free Express Shipping on all orders over Group A($90) / Group B($110) / Group C($140)
  
• Please note that all shipping fees are subject to change at any time depend on the circumstances.

Shipping Available Country

Please ensure you verify the list of countries where shipping is available before placing an order.

Global (Group A):

• Asia(Mid-east, East, South): Japan, Hong Kong, China, Singapore, Laos, Macao, Malaysia, Mongolia, Myanmar, Vietnam, Cambodia, Taiwan, Philippines, Indonesia

Global (Group B):

• Asia(Mid-east, East, South): Nepal, Bangladesh, Bhutan, Brunei Darussalam, Saudi Arabia, Sri Lanka, United Arab Emirates, Azerbauan, Oman, Jordan, Uzbekistan, India, Kazakhstan, Qatar, Thailand, Pakistan, Maldives(Male city only)
• Europe: United Kingdom, France, Spain, Greece, Netherlands, Norway, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania,  Vatican, Belgium,  Bulgaria(Rep), Sweden, Switzerland, Slovenia, Ireland, Estonia, Austria, Ukraine, Czech Rep, Croatia, Turkey, Portugal, Poland, Finland, Hungary, Moldova, Albania
• America(North, Mid, South): United States, Canada
• Oceania: Australia, New Zealand

Global (Group C):

• America(North, Mid, South): Mexico, Brazil, Argentina, Chile, Peru, Costarica, Ecuador
• Africa: Nigeria, Egypt, Kenya, Tanzania, Tunisia, Algeria, Morocco, Zambia, Rwanda
• Europe: Italy* (Standard Shipping only)

Easy & Safe Shipping Tracking

• Once your shipment is dispatched and shipped from Korea Post, Korea post issues out the shipping tracking number.
• We will upload this shipping tracking number on your order detail, so you can track down your shipment just by clicking it. The link will be directed to your country's post office website.
• The shipping tracking number will be sent to your email as well.
  
  

Customs Duties & Policies

• The receiver of an international package might have to pay customs duties once the shipment arrives in the recipient's country.
• Any extra charges for import clearance are the recipient's responsibility. K-PLY doesn't have influence over these fees and can't estimate what they might be.
• Customs policies vary widely, so for more details, reach out to your local customs office.

Delays / Unclaimed Parcels / Failed delivery

• Please be advised that certain countries may impose additional customs clearance procedures, which are contingent upon the practices of their respective customs authorities. These procedures can potentially result in delays beyond the initially estimated shipping duration.
• It is important to note that K-PLY does not assume responsibility for customs duties, import taxes, or any delays associated with customs processing within your country. Additionally, unclaimed parcels are not within the responsibility of K-PLY. Should a parcel be returned to K-PLY due to non-claim, a refund will be issued, subject to the deduction of the initial shipping fee.
• Please be aware that failed deliveries caused by an incorrect address or parcels lost during handling by the recipient country's postal service are not eligible for a refund.

Return Policy

Please note that K-PLY do not offer returns for orders.

• Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.

Damanged/Wrong Items Sent

• Before contacting customer service, please prepare the following information:
• Order Number
• Photos of Opened Package
• Photos of Damaged/Wrong Items or Damaged Parts.
• Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.

Missing Items

• Before reaching out to customer service, please prepare the following:
• Order Number
• Photos of Opened Package
• Photos of Items sent
• If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY will cover all costs related to reshipping the missing item(s).
• Once we approve your missing item claim, we'll immediately send the correct item to your address.