Brand name: Numbuzin
Product name: No. 2 Water Collagen 65% Voluming Sheet Mask (33ml x 4 sheets)

Product Description:

1. The reason why this product is loved by everyone: Numbuzin's No. 2 Water Collagen 65% Voluming Sheet Mask is adored for its ability to provide a hydrating and volumizing boost to the skin. It is beloved for its power to plump and rejuvenate the complexion, making it a favorite among skincare enthusiasts. Loved for its effectiveness in promoting a youthful and radiant appearance, it's a must-have in any skincare regimen.
   
   
2. Product Features:

• Hydration Powerhouse: Infused with a high concentration of water collagen (65%) for intense moisturization.
• Skin Plumping Effect: Visibly plumps and firms the skin, reducing the appearance of fine lines and wrinkles.
• Skin Barrier Support: Helps strengthen the skin's natural barrier to lock in moisture.
• Convenient Sheet Format: Each box contains four individually packaged sheet masks for easy use.
• Suitable for All Skin Types: Gentle formula suitable for a wide range of skin types.

3. Key Ingredients:

• Water Collagen: Provides deep hydration and supports skin elasticity.
• Hyaluronic Acid: Known for its moisture-retaining properties.
• Ceramide NP: Helps fortify the skin's barrier.
• Panthenol: Adds extra moisture and soothes the skin.
• Allantoin: Provides skin-calming benefits.

4. How to use:

• Cleanse your face and pat dry.
• Open a sheet mask packet and unfold the mask.
• Place the mask on your face, adjusting it to fit comfortably.
• Leave on for 10-20 minutes, then remove and gently pat any remaining essence into the skin.

5. Skin Type Recommendation:

• Suitable for all skin types, especially those in need of hydration and firming.
• Ideal for individuals concerned about fine lines and wrinkles.
• Recommended for use as a weekly treatment to maintain a youthful complexion.

Numbuzin's No. 2 Water Collagen 65% Voluming Sheet Mask is a skincare essential for those seeking intense hydration and a plump, youthful appearance. Its concentrated water collagen formula provides a rejuvenating boost to the skin.

Ingredients:
Collagen Extract (651,200 ppm), Water, Glycerin, Dipropylene Glycol, 1,2-Hexanediol, Butylene Glycol, Niacinamide, Dimethicone, PEG-240/HDI Copolymer Bis-Decyltetradeceth-20 Ether, Ammonium Acryloyldimethyltaurate/VP Copolymer, Hydroxyethylcellulose, Cetearyl Olivate, Sorbitan Olivate, Ethylhexylglycerin, Adenosine, Collagen (100 ppm), Melia Azadirachta Flower Extract, Coccinia Indica Fruit Extract, Melia Azadirachta Leaf Extract, Solanum Melongena (Eggplant) Fruit Extract, Propanediol, Aloe Barbadensis Flower Extract, Curcuma Longa (Turmeric) Root Extract, Corallina Officinalis Extract, Ocimum Sanctum Leaf Extract, Pearl Powder, Sodium Starch Octenylsuccinate, Hydrogenated Polyisobutene, Benzyl Glycol, Hydrolyzed Glycosaminoglycans, Sodium Hyaluronate, Hibiscus Sabdariffa Flower Extract, Pearl Extract, Rosa Canina Fruit Extract, Hydrolyzed Conchiolin Protein, Sodium Hyaluronate Crosspolymer, Hydrolyzed Hyaluronic Acid, Hydroxypropyltrimonium Hyaluronate, Glutathione, Hyaluronic Acid, Copper Tripeptide-1, Anemarrhena Asphodeloides Root Extract, Sodium Acetylated Hyaluronate, Tocopherol, Disodium EDTA, Fragrance

Shipping Process Guide

1. Add your chosen item(s) into your shopping cart.
2. Confirm your selected item(s) and finalize the order.
3. Once payment is made, the status of the order will show as “Purchase Completed.”
4. Preparing Shipment
   • Allow us 2-3 business days to process and ready your order for shipment.
   • All orders will be scheduled for shipment at 2 PM KST (Korea Standard Time) on each working day. Once an order is dispatched, cancellation cannot be accommodated.
   • You may cancel your order at any time prior to 2 PM KST.
   • Our distribution centers do not send out packages on weekends or Korean holidays.
5. Shipment in Progress
   • Tracking number and details can be checked on the My Shopping page.
6. Shipping
   
   • Our shipping service provides door-to-door courier service.
   • We offer Standard Shipping and Express shipping service.
   • We exclusively use Korea Post and EMS as our preferred couriers to ensure accurate tracking and secure delivery of your shipments.
   • Standard shipping: Korea Post standard shipping service
   • Express shipping: EMS via Korea Post
   • The shipping times may vary depending on the destination country. Typically, standard shipping takes between 7 to 18 days, while express shipping generally takes 4 to 12 days from dispatch.

Shipping Fee

• Standard Shipping Fee: Group A($15) / Group B($20) / Group C($25)
• Express Shipping Fee: Group A($20) / Group B($30) / Group C($35)
• Free Standard Shipping on all orders over Group A($80) / Group B($90) / Group C($110)
  
• Free Express Shipping on all orders over Group A($90) / Group B($110) / Group C($140)
  
• Please note that all shipping fees are subject to change at any time depend on the circumstances.

Shipping Available Country

Please ensure you verify the list of countries where shipping is available before placing an order.

Global (Group A):

• Asia(Mid-east, East, South): Japan, Hong Kong, China, Singapore, Laos, Macao, Malaysia, Mongolia, Myanmar, Vietnam, Cambodia, Taiwan, Philippines, Indonesia

Global (Group B):

• Asia(Mid-east, East, South): Nepal, Bangladesh, Bhutan, Brunei Darussalam, Saudi Arabia, Sri Lanka, United Arab Emirates, Azerbauan, Oman, Jordan, Uzbekistan, India, Kazakhstan, Qatar, Thailand, Pakistan, Maldives(Male city only)
• Europe: United Kingdom, France, Spain, Greece, Netherlands, Norway, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania,  Vatican, Belgium,  Bulgaria(Rep), Sweden, Switzerland, Slovenia, Ireland, Estonia, Austria, Ukraine, Czech Rep, Croatia, Turkey, Portugal, Poland, Finland, Hungary, Moldova, Albania
• America(North, Mid, South): United States, Canada
• Oceania: Australia, New Zealand

Global (Group C):

• America(North, Mid, South): Mexico, Brazil, Argentina, Chile, Peru, Costarica, Ecuador
• Africa: Nigeria, Egypt, Kenya, Tanzania, Tunisia, Algeria, Morocco, Zambia, Rwanda
• Europe: Italy* (Standard Shipping only)

Easy & Safe Shipping Tracking

• Once your shipment is dispatched and shipped from Korea Post, Korea post issues out the shipping tracking number.
• We will upload this shipping tracking number on your order detail, so you can track down your shipment just by clicking it. The link will be directed to your country's post office website.
• The shipping tracking number will be sent to your email as well.
  
  

Customs Duties & Policies

• The receiver of an international package might have to pay customs duties once the shipment arrives in the recipient's country.
• Any extra charges for import clearance are the recipient's responsibility. K-PLY doesn't have influence over these fees and can't estimate what they might be.
• Customs policies vary widely, so for more details, reach out to your local customs office.

Delays / Unclaimed Parcels / Failed delivery

• Please be advised that certain countries may impose additional customs clearance procedures, which are contingent upon the practices of their respective customs authorities. These procedures can potentially result in delays beyond the initially estimated shipping duration.
• It is important to note that K-PLY does not assume responsibility for customs duties, import taxes, or any delays associated with customs processing within your country. Additionally, unclaimed parcels are not within the responsibility of K-PLY. Should a parcel be returned to K-PLY due to non-claim, a refund will be issued, subject to the deduction of the initial shipping fee.
• Please be aware that failed deliveries caused by an incorrect address or parcels lost during handling by the recipient country's postal service are not eligible for a refund.

Return Policy

Please note that K-PLY do not offer returns for orders.

• Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.

Damanged/Wrong Items Sent

• Before contacting customer service, please prepare the following information:
• Order Number
• Photos of Opened Package
• Photos of Damaged/Wrong Items or Damaged Parts.
• Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.

Missing Items

• Before reaching out to customer service, please prepare the following:
• Order Number
• Photos of Opened Package
• Photos of Items sent
• If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY will cover all costs related to reshipping the missing item(s).
• Once we approve your missing item claim, we'll immediately send the correct item to your address.