Brand name: Mise en scène
Product name: Perfect Serum (Hair Essence) Original (80ml)

Product Description:

1. The reason why this product is loved by everyone: Mise en scène's Perfect Serum (Hair Essence) in the Original variant is cherished for its exceptional ability to transform and revitalize hair. This beloved hair essence is trusted by many for its versatility and effectiveness in addressing various hair concerns, making it a must-have in every hair care routine. Whether you seek to nourish, tame frizz, add shine, or protect your hair, this serum delivers outstanding results.
   
   

2. Product Features:

• Multi-Purpose Benefits: Provides comprehensive hair care, including hydration, frizz control, and shine enhancement.
• Lightweight Formula: The non-greasy, lightweight essence is suitable for daily use and all hair types.
• Heat Protection: Shields hair from heat damage caused by styling tools.
• Long-Lasting Fragrance: Leaves your hair with a delightful, long-lasting scent.
• Versatile Usage: Apply on wet or dry hair, before or after styling.
  
  

3. Key Ingredients:

• Argan Oil: Nourishes and hydrates hair, leaving it soft and manageable.
• Camellia Oil: Adds shine and smoothness to hair strands.
• Marula Oil: Helps to control frizz and improve hair texture.
• Sunflower Seed Oil: Provides essential nutrients for hair health.
• UV Filters: Protects hair from the harmful effects of UV rays and environmental damage.
  
  

4. How to use:

• Apply a small amount to your palms and distribute evenly through damp or dry hair.
• Concentrate on the ends for extra nourishment.
• Style your hair as usual. No need to rinse.
  
  

5. Hair Type Recommendation:

• Suitable for all hair types and concerns.
• Ideal for those seeking an all-in-one hair solution.
• Recommended for daily use to maintain beautiful, healthy hair.
  
  

Mise en scène's Perfect Serum (Hair Essence) Original is a beloved and versatile hair care product that addresses various hair needs, providing nourishment, protection, and a delightful fragrance to your hair.

Ingredients:
Cyclopentasiloxane, Dimethiconol, Disiloxane, C12-15 Alkyl Benzoate, Fragrance, Argania Spinosa Kernel Oil, Simmondsia Chinensis (Jojoba) Seed Oil, Cocos Nucifera (Coconut) Oil, Limonene, Prunus Armeniaca (Apricot) Kernel Oil, Olea Europaea (Olive) Fruit Oil, Sclerocarya Birrea Seed Oil, Camellia Japonica Seed Oil, Coco-Caprylate/Caprate, Linalool, Citronellol, Caprylic/Capric Triglyceride, Geraniol, Capsicum Annuum Extract, Beta-carotene, Tocopherol, Glycolipids

Shipping Process Guide

1. Add your chosen item(s) into your shopping cart.
2. Confirm your selected item(s) and finalize the order.
3. Once payment is made, the status of the order will show as “Purchase Completed.”
4. Preparing Shipment
   • Allow us 2-3 business days to process and ready your order for shipment.
   • All orders will be scheduled for shipment at 2 PM KST (Korea Standard Time) on each working day. Once an order is dispatched, cancellation cannot be accommodated.
   • You may cancel your order at any time prior to 2 PM KST.
   • Our distribution centers do not send out packages on weekends or Korean holidays.
5. Shipment in Progress
   • Tracking number and details can be checked on the My Shopping page.
6. Shipping
   
   • Our shipping service provides door-to-door courier service.
   • We offer Standard Shipping and Express shipping service.
   • We exclusively use Korea Post and EMS as our preferred couriers to ensure accurate tracking and secure delivery of your shipments.
   • Standard shipping: Korea Post standard shipping service
   • Express shipping: EMS via Korea Post
   • The shipping times may vary depending on the destination country. Typically, standard shipping takes between 7 to 18 days, while express shipping generally takes 4 to 12 days from dispatch.

Shipping Fee

• Standard Shipping Fee: Group A($15) / Group B($20) / Group C($25)
• Express Shipping Fee: Group A($20) / Group B($30) / Group C($35)
• Free Standard Shipping on all orders over Group A($80) / Group B($90) / Group C($110)
  
• Free Express Shipping on all orders over Group A($90) / Group B($110) / Group C($140)
  
• Please note that all shipping fees are subject to change at any time depend on the circumstances.

Shipping Available Country

Please ensure you verify the list of countries where shipping is available before placing an order.

Global (Group A):

• Asia(Mid-east, East, South): Japan, Hong Kong, China, Singapore, Laos, Macao, Malaysia, Mongolia, Myanmar, Vietnam, Cambodia, Taiwan, Philippines, Indonesia

Global (Group B):

• Asia(Mid-east, East, South): Nepal, Bangladesh, Bhutan, Brunei Darussalam, Saudi Arabia, Sri Lanka, United Arab Emirates, Azerbauan, Oman, Jordan, Uzbekistan, India, Kazakhstan, Qatar, Thailand, Pakistan, Maldives(Male city only)
• Europe: United Kingdom, France, Spain, Greece, Netherlands, Norway, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania,  Vatican, Belgium,  Bulgaria(Rep), Sweden, Switzerland, Slovenia, Ireland, Estonia, Austria, Ukraine, Czech Rep, Croatia, Turkey, Portugal, Poland, Finland, Hungary, Moldova, Albania
• America(North, Mid, South): United States, Canada
• Oceania: Australia, New Zealand

Global (Group C):

• America(North, Mid, South): Mexico, Brazil, Argentina, Chile, Peru, Costarica, Ecuador
• Africa: Nigeria, Egypt, Kenya, Tanzania, Tunisia, Algeria, Morocco, Zambia, Rwanda
• Europe: Italy* (Standard Shipping only)

Easy & Safe Shipping Tracking

• Once your shipment is dispatched and shipped from Korea Post, Korea post issues out the shipping tracking number.
• We will upload this shipping tracking number on your order detail, so you can track down your shipment just by clicking it. The link will be directed to your country's post office website.
• The shipping tracking number will be sent to your email as well.
  
  

Customs Duties & Policies

• The receiver of an international package might have to pay customs duties once the shipment arrives in the recipient's country.
• Any extra charges for import clearance are the recipient's responsibility. K-PLY doesn't have influence over these fees and can't estimate what they might be.
• Customs policies vary widely, so for more details, reach out to your local customs office.

Delays / Unclaimed Parcels / Failed delivery

• Please be advised that certain countries may impose additional customs clearance procedures, which are contingent upon the practices of their respective customs authorities. These procedures can potentially result in delays beyond the initially estimated shipping duration.
• It is important to note that K-PLY does not assume responsibility for customs duties, import taxes, or any delays associated with customs processing within your country. Additionally, unclaimed parcels are not within the responsibility of K-PLY. Should a parcel be returned to K-PLY due to non-claim, a refund will be issued, subject to the deduction of the initial shipping fee.
• Please be aware that failed deliveries caused by an incorrect address or parcels lost during handling by the recipient country's postal service are not eligible for a refund.

Return Policy

Please note that K-PLY do not offer returns for orders.

• Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.

Damanged/Wrong Items Sent

• Before contacting customer service, please prepare the following information:
• Order Number
• Photos of Opened Package
• Photos of Damaged/Wrong Items or Damaged Parts.
• Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.

Missing Items

• Before reaching out to customer service, please prepare the following:
• Order Number
• Photos of Opened Package
• Photos of Items sent
• If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY will cover all costs related to reshipping the missing item(s).
• Once we approve your missing item claim, we'll immediately send the correct item to your address.