Brand name: Laneige
Product name: Cica Sleeping Mask (60ml)

Product Description:

1. The reason why this product is loved by everyone: Laneige's Cica Sleeping Mask is adored for its exceptional soothing and moisturizing properties. This overnight mask has captured the hearts of skincare enthusiasts worldwide by providing a revitalized and calm complexion each morning, making it an essential addition to any skincare regimen.
   
   

2. Product Features:

• Intensive Soothing: The mask delivers deep hydration and calms irritated skin.
• Barrier Strengthening: It fortifies the skin's natural barrier to protect against environmental stressors.
• Lightweight Gel Texture: The non-greasy, gel-like formula ensures comfortable overnight use.
• Non-Comedogenic: It won't clog pores, making it suitable for various skin types.
• Dermatologist-Tested: Clinically tested for effectiveness and safety.
  
  

3. Key Ingredients:

• Forest Yeast: Derived from cica, it strengthens the skin barrier.
• Panthenol: Known for its soothing and hydrating properties.
• Madecassoside: Promotes skin healing and regeneration.
• Shea Butter: Provides deep moisturization.
• Glycerin: Helps maintain skin's moisture balance.
  
  

4. How to use:

• Apply a generous amount to clean, dry skin before bedtime.
• Gently massage it in, allowing it to absorb.
• Use 2-3 times a week or as needed for intense hydration and soothing.
  
  

5. Skin Type Recommendation:

• Suitable for all skin types, including sensitive and irritated skin.
• Ideal for those looking to soothe and hydrate their skin.
• Recommended for nightly use to awaken with refreshed, revitalized skin.
  
  

Laneige's Cica Sleeping Mask is a beloved skincare solution that offers intensive soothing and hydration, making it an essential step in achieving healthy, calm, and well-moisturized skin.

Ingredients:
WATER / AQUA / EAU, PROPANEDIOL, CETYL ETHYLHEXANOATE, SQUALANE, HYDROGENATED POLY(C6-14 OLEFIN), GLYCERIN, PANTHENOL, CETEARYL ALCOHOL, BUTYROSPERMUM PARKII (SHEA) BUTTER, GLYCERYL STEARATE CITRATE, 1,2-HEXANEDIOL, POLYGLYCERYL-3 METHYLGLUCOSE DISTEARATE, POLYGLYCERYL-10 STEARATE, HYDROXYETHYL ACRYLATE/SODIUM ACRYLOYLDIMETHYL TAURATE COPOLYMER, BUTYLENE GLYCOL, ACRYLATES/C10-30 ALKYL ACRYLATE CROSSPOLYMER, GLYCERYL CAPRYLATE, ETHYLHEXYLGLYCERIN, DISODIUM EDTA, ASIATICOSIDE, MADECASSIC ACID, SORBITAN ISOSTEARATE, ASIATIC ACID, MELALEUCA ALTERNIFOLIA (TEA TREE) LEAF OIL, AUREOBASIDIUM PULLULANS FERMENT, CHAMAECYPARIS OBTUSA LEAF EXTRACT, CYMBOPOGON MARTINI OIL, TOCOPHEROL

Shipping Process Guide

1. Add your chosen item(s) into your shopping cart.
2. Confirm your selected item(s) and finalize the order.
3. Once payment is made, the status of the order will show as “Purchase Completed.”
4. Preparing Shipment
   • Allow us 2-3 business days to process and ready your order for shipment.
   • All orders will be scheduled for shipment at 2 PM KST (Korea Standard Time) on each working day. Once an order is dispatched, cancellation cannot be accommodated.
   • You may cancel your order at any time prior to 2 PM KST.
   • Our distribution centers do not send out packages on weekends or Korean holidays.
5. Shipment in Progress
   • Tracking number and details can be checked on the My Shopping page.
6. Shipping
   
   • Our shipping service provides door-to-door courier service.
   • We offer Standard Shipping and Express shipping service.
   • We exclusively use Korea Post and EMS as our preferred couriers to ensure accurate tracking and secure delivery of your shipments.
   • Standard shipping: Korea Post standard shipping service
   • Express shipping: EMS via Korea Post
   • The shipping times may vary depending on the destination country. Typically, standard shipping takes between 7 to 18 days, while express shipping generally takes 4 to 12 days from dispatch.

Shipping Fee

• Standard Shipping Fee: Group A($15) / Group B($20) / Group C($25)
• Express Shipping Fee: Group A($20) / Group B($30) / Group C($35)
• Free Standard Shipping on all orders over Group A($80) / Group B($90) / Group C($110)
  
• Free Express Shipping on all orders over Group A($90) / Group B($110) / Group C($140)
  
• Please note that all shipping fees are subject to change at any time depend on the circumstances.

Shipping Available Country

Please ensure you verify the list of countries where shipping is available before placing an order.

Global (Group A):

• Asia(Mid-east, East, South): Japan, Hong Kong, China, Singapore, Laos, Macao, Malaysia, Mongolia, Myanmar, Vietnam, Cambodia, Taiwan, Philippines, Indonesia

Global (Group B):

• Asia(Mid-east, East, South): Nepal, Bangladesh, Bhutan, Brunei Darussalam, Saudi Arabia, Sri Lanka, United Arab Emirates, Azerbauan, Oman, Jordan, Uzbekistan, India, Kazakhstan, Qatar, Thailand, Pakistan, Maldives(Male city only)
• Europe: United Kingdom, France, Spain, Greece, Netherlands, Norway, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania,  Vatican, Belgium,  Bulgaria(Rep), Sweden, Switzerland, Slovenia, Ireland, Estonia, Austria, Ukraine, Czech Rep, Croatia, Turkey, Portugal, Poland, Finland, Hungary, Moldova, Albania
• America(North, Mid, South): United States, Canada
• Oceania: Australia, New Zealand

Global (Group C):

• America(North, Mid, South): Mexico, Brazil, Argentina, Chile, Peru, Costarica, Ecuador
• Africa: Nigeria, Egypt, Kenya, Tanzania, Tunisia, Algeria, Morocco, Zambia, Rwanda
• Europe: Italy* (Standard Shipping only)

Easy & Safe Shipping Tracking

• Once your shipment is dispatched and shipped from Korea Post, Korea post issues out the shipping tracking number.
• We will upload this shipping tracking number on your order detail, so you can track down your shipment just by clicking it. The link will be directed to your country's post office website.
• The shipping tracking number will be sent to your email as well.
  
  

Customs Duties & Policies

• The receiver of an international package might have to pay customs duties once the shipment arrives in the recipient's country.
• Any extra charges for import clearance are the recipient's responsibility. K-PLY doesn't have influence over these fees and can't estimate what they might be.
• Customs policies vary widely, so for more details, reach out to your local customs office.

Delays / Unclaimed Parcels / Failed delivery

• Please be advised that certain countries may impose additional customs clearance procedures, which are contingent upon the practices of their respective customs authorities. These procedures can potentially result in delays beyond the initially estimated shipping duration.
• It is important to note that K-PLY does not assume responsibility for customs duties, import taxes, or any delays associated with customs processing within your country. Additionally, unclaimed parcels are not within the responsibility of K-PLY. Should a parcel be returned to K-PLY due to non-claim, a refund will be issued, subject to the deduction of the initial shipping fee.
• Please be aware that failed deliveries caused by an incorrect address or parcels lost during handling by the recipient country's postal service are not eligible for a refund.

Return Policy

Please note that K-PLY do not offer returns for orders.

• Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.

Damanged/Wrong Items Sent

• Before contacting customer service, please prepare the following information:
• Order Number
• Photos of Opened Package
• Photos of Damaged/Wrong Items or Damaged Parts.
• Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.

Missing Items

• Before reaching out to customer service, please prepare the following:
• Order Number
• Photos of Opened Package
• Photos of Items sent
• If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY will cover all costs related to reshipping the missing item(s).
• Once we approve your missing item claim, we'll immediately send the correct item to your address.