Brand name: Goodal
Product name: Heartleaf Calming Essence Set (Essence 150ml, serum 20ml, moisture cream 10ml, cotton pad 10 sheets)

Product Description:

1. The reason why this product is loved by everyone: Goodal's Heartleaf Calming Essence Set is a beloved skincare solution, highly cherished for its exceptional calming and hydrating properties. This comprehensive set offers a complete skincare regimen, making it a go-to choice for individuals looking to soothe and nourish their skin effectively. Its versatility and results have made it a favorite in many daily skincare routines.
   
   
2. Product Features:

• Complete Skincare Set: Includes essence, serum, moisture cream, and cotton pads for a comprehensive routine.
• Calming and Hydrating: Infused with Heartleaf (Houttuynia Cordata) extract for soothing and moisturizing benefits.
• Intensive Care: Addresses dry, irritated skin and helps repair the skin's barrier.
• High-Quality Ingredients: Formulated with concentrated Heartleaf extract for effective calming care.
• Suitable for All Ages: Ideal for all skin types and ages, ensuring a versatile skincare solution.

3. Key Ingredients:

• Heartleaf (Houttuynia Cordata) Extract: Known for its calming and hydrating properties.
• Essence, Serum, and Moisture Cream: Each product is enriched with Heartleaf extract to maximize the benefits.
• Cotton Pads: Designed for gentle application and effective product distribution.

4. How to use:

• After cleansing, apply the essence to the face and neck.
• Follow with the serum for intensive care.
• Finish with the moisture cream for added hydration.

5. Skin Type Recommendation:

• Suitable for all skin types, especially those with dry or sensitive skin.
• Recommended for individuals seeking a complete calming and hydrating skincare routine.
• Suitable for daily use to maintain healthy and comfortable skin.

Goodal's Heartleaf Calming Essence Set is a comprehensive and well-loved skincare solution that caters to various skin needs, offering complete calming and hydration.

Ingredients:

Essence:
Houttuynia Cordata Extract (97.5%), Citrus Aurantium Dulcis (Orange) Peel Oil, Theobroma Cacao (Cocoa) Extract, Lavandula Angustifolia (Lavender) Oil, Ocimum Basilicum (Basil) Oil, Betaine, Glycerin, Polyglyceryl-10 Laurate, Tromethamine, Sodium Phytate, Dextrin, Carbomer

Serum:
Houttuynia Cordata Extract (81.9%), Glycerin, Methylpropanediol, Water, Dipropylene Glycol, Glycereth-26, Chondrus Crispus Extract, Saccharum Officinarum (Sugarcane) Extract, Xylitylglucoside, Xylitol, Citrus Aurantium Dulcis (Orange) Peel Oil, Ocimum Basilicum (Basil) Oil, Lavandula Angustifolia (Lavender) Oil, Sodium Hyaluronate, Hydrolyzed Hyaluronic Acid, Hyaluronic Acid, Butylene Glycol, Hydroxyethyl Urea, Panthenol, Polyglyceryl-10 Laurate, 1,2-Hexanediol, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Anhydroxylitol, Caprylyl Glycol, Glucose, Sodium Phytate, Allantoin, Hydroxypropyltrimonium Hyaluronate, Sodium Acetylated Hyaluronate, Hydrolyzed Sodium Hyaluronate, Sodium Hyaluronate Crosspolymer, Potassium Hyaluronate, Xanthan Gum

Moisture Cream:
Houttuynia Cordata Extract (60%), Water, C13-16 Isoparaffin, Betaine, Butylene Glycol, C12-14 Isoparaffin, Pentylene Glycol, Glycerin, Citrus Aurantium Dulcis (Orange) Peel Oil, Melia Azadirachta Flower Extract, Melia Azadirachta Leaf Extract, Curcuma Longa (Turmeric) Root Extract, Ocimum Sanctum Leaf Extract, Theobroma Cacao (Cocoa) Seed Extract, Lavandula Angustifolia (Lavender) Oil, Ocimum Basilicum (Basil) Oil, Corallina Officinalis Extract, Centella Asiatica Leaf Extract, Hydrogenated Polydecene, Vinyl Dimethicone, Caprylyl Methicone, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Panthenol, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Dimethicone/Vinyl Dimethicone Crosspolymer, Dimethiconol, Tromethamine, Dipotassium Glycyrrhizate, Glyceryl Acrylate/Acrylic Acid Copolymer, Ethylhexylglycerin, 1,2-Hexanediol, Silica, Madecassoside, Dextrin, Asiaticoside, Tocopherol, Xanthan Gum, Disodium EDTA

Shipping Process Guide

1. Add your chosen item(s) into your shopping cart.
2. Confirm your selected item(s) and finalize the order.
3. Once payment is made, the status of the order will show as “Purchase Completed.”
4. Preparing Shipment
   • Allow us 2-3 business days to process and ready your order for shipment.
   • All orders will be scheduled for shipment at 2 PM KST (Korea Standard Time) on each working day. Once an order is dispatched, cancellation cannot be accommodated.
   • You may cancel your order at any time prior to 2 PM KST.
   • Our distribution centers do not send out packages on weekends or Korean holidays.
5. Shipment in Progress
   • Tracking number and details can be checked on the My Shopping page.
6. Shipping
   
   • Our shipping service provides door-to-door courier service.
   • We offer Standard Shipping and Express shipping service.
   • We exclusively use Korea Post and EMS as our preferred couriers to ensure accurate tracking and secure delivery of your shipments.
   • Standard shipping: Korea Post standard shipping service
   • Express shipping: EMS via Korea Post
   • The shipping times may vary depending on the destination country. Typically, standard shipping takes between 7 to 18 days, while express shipping generally takes 4 to 12 days from dispatch.

Shipping Fee

• Standard Shipping Fee: Group A($15) / Group B($20) / Group C($25)
• Express Shipping Fee: Group A($20) / Group B($30) / Group C($35)
• Free Standard Shipping on all orders over Group A($80) / Group B($90) / Group C($110)
  
• Free Express Shipping on all orders over Group A($90) / Group B($110) / Group C($140)
  
• Please note that all shipping fees are subject to change at any time depend on the circumstances.

Shipping Available Country

Please ensure you verify the list of countries where shipping is available before placing an order.

Global (Group A):

• Asia(Mid-east, East, South): Japan, Hong Kong, China, Singapore, Laos, Macao, Malaysia, Mongolia, Myanmar, Vietnam, Cambodia, Taiwan, Philippines, Indonesia

Global (Group B):

• Asia(Mid-east, East, South): Nepal, Bangladesh, Bhutan, Brunei Darussalam, Saudi Arabia, Sri Lanka, United Arab Emirates, Azerbauan, Oman, Jordan, Uzbekistan, India, Kazakhstan, Qatar, Thailand, Pakistan, Maldives(Male city only)
• Europe: United Kingdom, France, Spain, Greece, Netherlands, Norway, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania,  Vatican, Belgium,  Bulgaria(Rep), Sweden, Switzerland, Slovenia, Ireland, Estonia, Austria, Ukraine, Czech Rep, Croatia, Turkey, Portugal, Poland, Finland, Hungary, Moldova, Albania
• America(North, Mid, South): United States, Canada
• Oceania: Australia, New Zealand

Global (Group C):

• America(North, Mid, South): Mexico, Brazil, Argentina, Chile, Peru, Costarica, Ecuador
• Africa: Nigeria, Egypt, Kenya, Tanzania, Tunisia, Algeria, Morocco, Zambia, Rwanda
• Europe: Italy* (Standard Shipping only)

Easy & Safe Shipping Tracking

• Once your shipment is dispatched and shipped from Korea Post, Korea post issues out the shipping tracking number.
• We will upload this shipping tracking number on your order detail, so you can track down your shipment just by clicking it. The link will be directed to your country's post office website.
• The shipping tracking number will be sent to your email as well.
  
  

Customs Duties & Policies

• The receiver of an international package might have to pay customs duties once the shipment arrives in the recipient's country.
• Any extra charges for import clearance are the recipient's responsibility. K-PLY doesn't have influence over these fees and can't estimate what they might be.
• Customs policies vary widely, so for more details, reach out to your local customs office.

Delays / Unclaimed Parcels / Failed delivery

• Please be advised that certain countries may impose additional customs clearance procedures, which are contingent upon the practices of their respective customs authorities. These procedures can potentially result in delays beyond the initially estimated shipping duration.
• It is important to note that K-PLY does not assume responsibility for customs duties, import taxes, or any delays associated with customs processing within your country. Additionally, unclaimed parcels are not within the responsibility of K-PLY. Should a parcel be returned to K-PLY due to non-claim, a refund will be issued, subject to the deduction of the initial shipping fee.
• Please be aware that failed deliveries caused by an incorrect address or parcels lost during handling by the recipient country's postal service are not eligible for a refund.

Return Policy

Please note that K-PLY do not offer returns for orders.

• Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.

Damanged/Wrong Items Sent

• Before contacting customer service, please prepare the following information:
• Order Number
• Photos of Opened Package
• Photos of Damaged/Wrong Items or Damaged Parts.
• Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.

Missing Items

• Before reaching out to customer service, please prepare the following:
• Order Number
• Photos of Opened Package
• Photos of Items sent
• If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY will cover all costs related to reshipping the missing item(s).
• Once we approve your missing item claim, we'll immediately send the correct item to your address.