Brand name: Make Prem
Product name: Safe me Relief Moisture Cleansing Milk (200ml)

Product Description:

1. The reason why this product is loved by everyone: Make Prem's Safe me Relief Moisture Cleansing Milk is cherished by skincare enthusiasts for its gentle yet effective cleansing properties. This cleansing milk is adored for its ability to remove makeup, impurities, and pollutants while keeping the skin hydrated and comfortable. It's a favorite choice for those who seek a cleanser that respects the skin's natural moisture barrier.
   
   
2. Product Features:

• Moisturizing Cleansing: Effectively removes makeup and impurities while maintaining skin's moisture.
• Skin Barrier Protection: Helps strengthen the skin's protective barrier.
• Mild and Soothing: Suitable for sensitive skin with its hypoallergenic formula.
• Non-Irritating: Free from harmful ingredients like parabens, artificial fragrances, and colorants.
• Dermatologically Tested: Ensures compatibility with various skin types.

3. Key Ingredients:

• Shea Butter: Provides intense hydration and nourishment.
• Panthenol: Soothes and helps with moisture retention.
• Ceramides: Reinforce the skin's natural barrier.
• Allantoin: Calms and comforts the skin.
• Madecassoside: Supports skin healing and regeneration.

4. How to use:

• Apply an appropriate amount to dry skin and gently massage to dissolve makeup and impurities.
• Rinse with lukewarm water or use a cotton pad to wipe away.
• Follow with your regular skincare routine.

5. Skin Type Recommendation:

• Suitable for all skin types, including sensitive and dry skin.
• Ideal for those who wear makeup daily and want a gentle cleansing solution.
• Recommended for daily use to maintain clean and moisturized skin.

Make Prem's Safe me Relief Moisture Cleansing Milk is a beloved choice for those who prioritize effective yet gentle cleansing with a focus on skin hydration and comfort.

Ingredients:
Water,Olea Europaea (Olive) Fruit Oil,Carthamus Tinctorius (Safflower) Seed Oil,Isopentyldiol,Glycerin,Glyceryl Stearate,Decyl Glucoside,Arachidyl Alcohol,1,2-Hexanediol,Glycine Soja (Soybean) Protein, Vincetoxicum Atratum Extract,Limnanthes Alba (Meadowfoam) Seed Oil,Ceramide NP,Hydrolyzed Hyaluronic Acid,Sodium Hyaluronate,Panthenol,Tocopherol,Allantoin,Arginine,Ethylhexylglycerin,Xanthan Gum,Acrylates/C10-30 Alkyl Acrylate Crosspolymer,Bis-Ethoxydiglycol Succinate, Arachidyl Glucoside,Glucose,Hydroxyacetophenone,Betaine Salicylate,Cetearyl Alcohol,Behenyl Alcohol,Citric Acid,Citrus Aurantium Bergamia (Bergamot) Fruit Oil,Salvia Sclarea (Clary) Oil

Shipping Process Guide

1. Add your chosen item(s) into your shopping cart.
2. Confirm your selected item(s) and finalize the order.
3. Once payment is made, the status of the order will show as “Purchase Completed.”
4. Preparing Shipment
   • Allow us 2-3 business days to process and ready your order for shipment.
   • All orders will be scheduled for shipment at 2 PM KST (Korea Standard Time) on each working day. Once an order is dispatched, cancellation cannot be accommodated.
   • You may cancel your order at any time prior to 2 PM KST.
   • Our distribution centers do not send out packages on weekends or Korean holidays.
5. Shipment in Progress
   • Tracking number and details can be checked on the My Shopping page.
6. Shipping
   
   • Our shipping service provides door-to-door courier service.
   • We offer Standard Shipping and Express shipping service.
   • We exclusively use Korea Post and EMS as our preferred couriers to ensure accurate tracking and secure delivery of your shipments.
   • Standard shipping: Korea Post standard shipping service
   • Express shipping: EMS via Korea Post
   • The shipping times may vary depending on the destination country. Typically, standard shipping takes between 7 to 18 days, while express shipping generally takes 4 to 12 days from dispatch.

Shipping Fee

• Standard Shipping Fee: Group A($15) / Group B($20) / Group C($25)
• Express Shipping Fee: Group A($20) / Group B($30) / Group C($35)
• Free Standard Shipping on all orders over Group A($80) / Group B($90) / Group C($110)
  
• Free Express Shipping on all orders over Group A($90) / Group B($110) / Group C($140)
  
• Please note that all shipping fees are subject to change at any time depend on the circumstances.

Shipping Available Country

Please ensure you verify the list of countries where shipping is available before placing an order.

Global (Group A):

• Asia(Mid-east, East, South): Japan, Hong Kong, China, Singapore, Laos, Macao, Malaysia, Mongolia, Myanmar, Vietnam, Cambodia, Taiwan, Philippines, Indonesia

Global (Group B):

• Asia(Mid-east, East, South): Nepal, Bangladesh, Bhutan, Brunei Darussalam, Saudi Arabia, Sri Lanka, United Arab Emirates, Azerbauan, Oman, Jordan, Uzbekistan, India, Kazakhstan, Qatar, Thailand, Pakistan, Maldives(Male city only)
• Europe: United Kingdom, France, Spain, Greece, Netherlands, Norway, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania,  Vatican, Belgium,  Bulgaria(Rep), Sweden, Switzerland, Slovenia, Ireland, Estonia, Austria, Ukraine, Czech Rep, Croatia, Turkey, Portugal, Poland, Finland, Hungary, Moldova, Albania
• America(North, Mid, South): United States, Canada
• Oceania: Australia, New Zealand

Global (Group C):

• America(North, Mid, South): Mexico, Brazil, Argentina, Chile, Peru, Costarica, Ecuador
• Africa: Nigeria, Egypt, Kenya, Tanzania, Tunisia, Algeria, Morocco, Zambia, Rwanda
• Europe: Italy* (Standard Shipping only)

Easy & Safe Shipping Tracking

• Once your shipment is dispatched and shipped from Korea Post, Korea post issues out the shipping tracking number.
• We will upload this shipping tracking number on your order detail, so you can track down your shipment just by clicking it. The link will be directed to your country's post office website.
• The shipping tracking number will be sent to your email as well.
  
  

Customs Duties & Policies

• The receiver of an international package might have to pay customs duties once the shipment arrives in the recipient's country.
• Any extra charges for import clearance are the recipient's responsibility. K-PLY doesn't have influence over these fees and can't estimate what they might be.
• Customs policies vary widely, so for more details, reach out to your local customs office.

Delays / Unclaimed Parcels / Failed delivery

• Please be advised that certain countries may impose additional customs clearance procedures, which are contingent upon the practices of their respective customs authorities. These procedures can potentially result in delays beyond the initially estimated shipping duration.
• It is important to note that K-PLY does not assume responsibility for customs duties, import taxes, or any delays associated with customs processing within your country. Additionally, unclaimed parcels are not within the responsibility of K-PLY. Should a parcel be returned to K-PLY due to non-claim, a refund will be issued, subject to the deduction of the initial shipping fee.
• Please be aware that failed deliveries caused by an incorrect address or parcels lost during handling by the recipient country's postal service are not eligible for a refund.

Return Policy

Please note that K-PLY do not offer returns for orders.

• Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.

Damanged/Wrong Items Sent

• Before contacting customer service, please prepare the following information:
• Order Number
• Photos of Opened Package
• Photos of Damaged/Wrong Items or Damaged Parts.
• Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.

Missing Items

• Before reaching out to customer service, please prepare the following:
• Order Number
• Photos of Opened Package
• Photos of Items sent
• If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY will cover all costs related to reshipping the missing item(s).
• Once we approve your missing item claim, we'll immediately send the correct item to your address.