Brand name: COSRX
Product name: Salicylic Acid Daily Gentle Cleanser (150ml)

Product Description:

1. The reason why this product is loved by everyone: COSRX's Salicylic Acid Daily Gentle Cleanser is cherished for its ability to effectively cleanse the skin while addressing common skincare concerns. It's loved for its gentle yet powerful formula that helps remove impurities, excess sebum, and dead skin cells, making it suitable for those prone to acne and blemishes. With its deep-cleansing properties, it has become a go-to choice for maintaining clear and healthy skin.

2. Product Features:

• Salicylic Acid Power: Contains salicylic acid to exfoliate and unclog pores, preventing breakouts.
• Gentle Foaming: Forms a rich lather that cleanses without over-drying or irritating the skin.
• Botanical Ingredients: Infused with natural extracts to soothe and nourish the skin.
• Effective Makeup Remover: Easily removes makeup and impurities for a clean canvas.
• Suitable for Daily Use: A gentle cleanser suitable for everyday skincare routines.

3. Key Ingredients:

• Salicylic Acid: Known for its exfoliating and acne-fighting properties.
• Tea Tree Oil: Helps control sebum production and prevents impurities.
• Willow Bark Water: Contains natural salicylates for gentle exfoliation.
• Jojoba Beads: Provide mild physical exfoliation for smoother skin.
• Chamomile Extract: Soothes and calms irritated skin.

4. How to use:

• Wet your face and hands with warm water.
• Dispense an appropriate amount and lather up the cleanser.
• Gently massage onto your face, avoiding the eye area.
• Rinse thoroughly with lukewarm water.

5. Skin Type Recommendation:

• Ideal for oily and acne-prone skin types.
• Suitable for those looking to prevent breakouts and maintain clear skin.
• Recommended for daily use as part of a regular skincare routine.

COSRX's Salicylic Acid Daily Gentle Cleanser is a trusted choice for those seeking a cleanser that effectively combats acne and blemishes while keeping the skin clean, clear, and refreshed.

Ingredients:
Water, Glycerin, Myristic Acid, Stearic Acid, Potassium Hydroxide, Lauric Acid, Butylene Glycol, Glycol Distearate, Polysorbate 80, Sodium Methyl Cocoyl Taurate, Salicylic Acid, Cocamidopropyl Betaine, PEG-60 Hydrogenated Castor Oil, Citrus Limon (Lemon) Fruit Oil, Sodium Chloride, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Caprylyl Glycol, Ethylhexylglycerin, White Willow Bark Water, 1,2-Hexanediol, Ethyl Hexanediol, Citric Acid, Disodium EDTA

Shipping Process Guide

1. Add your chosen item(s) into your shopping cart.
2. Confirm your selected item(s) and finalize the order.
3. Once payment is made, the status of the order will show as “Purchase Completed.”
4. Preparing Shipment
   • Allow us 2-3 business days to process and ready your order for shipment.
   • All orders will be scheduled for shipment at 2 PM KST (Korea Standard Time) on each working day. Once an order is dispatched, cancellation cannot be accommodated.
   • You may cancel your order at any time prior to 2 PM KST.
   • Our distribution centers do not send out packages on weekends or Korean holidays.
5. Shipment in Progress
   • Tracking number and details can be checked on the My Shopping page.
6. Shipping
   
   • Our shipping service provides door-to-door courier service.
   • We offer Standard Shipping and Express shipping service.
   • We exclusively use Korea Post and EMS as our preferred couriers to ensure accurate tracking and secure delivery of your shipments.
   • Standard shipping: Korea Post standard shipping service
   • Express shipping: EMS via Korea Post
   • The shipping times may vary depending on the destination country. Typically, standard shipping takes between 7 to 18 days, while express shipping generally takes 4 to 12 days from dispatch.

Shipping Fee

• Standard Shipping Fee: Group A($15) / Group B($20) / Group C($25)
• Express Shipping Fee: Group A($20) / Group B($30) / Group C($35)
• Free Standard Shipping on all orders over Group A($80) / Group B($90) / Group C($110)
  
• Free Express Shipping on all orders over Group A($90) / Group B($110) / Group C($140)
  
• Please note that all shipping fees are subject to change at any time depend on the circumstances.

Shipping Available Country

Please ensure you verify the list of countries where shipping is available before placing an order.

Global (Group A):

• Asia(Mid-east, East, South): Japan, Hong Kong, China, Singapore, Laos, Macao, Malaysia, Mongolia, Myanmar, Vietnam, Cambodia, Taiwan, Philippines, Indonesia

Global (Group B):

• Asia(Mid-east, East, South): Nepal, Bangladesh, Bhutan, Brunei Darussalam, Saudi Arabia, Sri Lanka, United Arab Emirates, Azerbauan, Oman, Jordan, Uzbekistan, India, Kazakhstan, Qatar, Thailand, Pakistan, Maldives(Male city only)
• Europe: United Kingdom, France, Spain, Greece, Netherlands, Norway, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania,  Vatican, Belgium,  Bulgaria(Rep), Sweden, Switzerland, Slovenia, Ireland, Estonia, Austria, Ukraine, Czech Rep, Croatia, Turkey, Portugal, Poland, Finland, Hungary, Moldova, Albania
• America(North, Mid, South): United States, Canada
• Oceania: Australia, New Zealand

Global (Group C):

• America(North, Mid, South): Mexico, Brazil, Argentina, Chile, Peru, Costarica, Ecuador
• Africa: Nigeria, Egypt, Kenya, Tanzania, Tunisia, Algeria, Morocco, Zambia, Rwanda
• Europe: Italy* (Standard Shipping only)

Easy & Safe Shipping Tracking

• Once your shipment is dispatched and shipped from Korea Post, Korea post issues out the shipping tracking number.
• We will upload this shipping tracking number on your order detail, so you can track down your shipment just by clicking it. The link will be directed to your country's post office website.
• The shipping tracking number will be sent to your email as well.
  
  

Customs Duties & Policies

• The receiver of an international package might have to pay customs duties once the shipment arrives in the recipient's country.
• Any extra charges for import clearance are the recipient's responsibility. K-PLY doesn't have influence over these fees and can't estimate what they might be.
• Customs policies vary widely, so for more details, reach out to your local customs office.

Delays / Unclaimed Parcels / Failed delivery

• Please be advised that certain countries may impose additional customs clearance procedures, which are contingent upon the practices of their respective customs authorities. These procedures can potentially result in delays beyond the initially estimated shipping duration.
• It is important to note that K-PLY does not assume responsibility for customs duties, import taxes, or any delays associated with customs processing within your country. Additionally, unclaimed parcels are not within the responsibility of K-PLY. Should a parcel be returned to K-PLY due to non-claim, a refund will be issued, subject to the deduction of the initial shipping fee.
• Please be aware that failed deliveries caused by an incorrect address or parcels lost during handling by the recipient country's postal service are not eligible for a refund.

Return Policy

Please note that K-PLY do not offer returns for orders.

• Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.

Damanged/Wrong Items Sent

• Before contacting customer service, please prepare the following information:
• Order Number
• Photos of Opened Package
• Photos of Damaged/Wrong Items or Damaged Parts.
• Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.

Missing Items

• Before reaching out to customer service, please prepare the following:
• Order Number
• Photos of Opened Package
• Photos of Items sent
• If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
• K-PLY will cover all costs related to reshipping the missing item(s).
• Once we approve your missing item claim, we'll immediately send the correct item to your address.