Return & Refund
Return Policy
Please note that K-PLY do not offer returns for orders.
- Packages returned due to recipient absence/wrong or insufficient address will not be refunded. Make sure you check your zip codes and detailed addresses before checkout.
Damanged/Wrong Items Sent
- Before contacting customer service, please prepare the following information:
- Order Number
- Photos of Opened Package
- Photos of Damaged/Wrong Items or Damaged Parts.
- Reach out to our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
- K-PLY covers all shipping fees for exchanges/refunds due to damaged or wrong items sent.
Missing Items
- Before reaching out to customer service, please prepare the following:
- Order Number
- Photos of Opened Package
- Photos of Items sent
- If an item is missing from your order, contact our customer service (kply.cs@gmail.com) within 7 days after receiving your package.
- K-PLY will cover all costs related to reshipping the missing item(s).
- Once we approve your missing item claim, we'll immediately send the correct item to your address.